Spend your time taking care of your patients not your IT system. Leave the setup, backup, computer security, and maintenance to us. Our IT services are already keeping data, networks, and systems in the following fields healthy and secure:
- Internal Medicine
- Dragon Speech-to-Text
- E-MDs Solution Series
- LH360 patient reminder
- Patterson Eaglesoft
- PrimeSuite by Greenway Health
- Toshiba Call Manager
- AS Ultrasound for radiologists
- CS Orthodontic imaging for orthodontists
- CS OrthoTrac for orthodontists
- Dentrix for dentists
- Dexis for dentists and radiologists
- OfficeMate for optometrists
- Ortho2 for orthodontists
- Romexis for radiologists
- UroChart for urologists
Hear what our customers have to say...
I appreciate the level of professionalism you provide to us! Amazing customer service and computer support!
—Kim, Practice Manager
I’ve worked with ACE Technology Group for about nine years. We have found them to be competent, knowledgeable and responsive. Almost just as important they’re able to explain things in understandable terms. ACE has transitioned us through several software changes, server changes, as well as moved us to a new location. This was done with minimal disruption and was the smoothest piece of our move to a new office. We have found their staff to be friendly, professional and very patient. I highly recommend ACE Technology.
—Penny, Practice Administrator
Pottstown & Phoenixville
We have a business of about 20 employee’s which in the corporate world, anything less than 50 is considered small. My office requires an incredible amount of computer networking & maintenance in itself just keeping everything up to date. ACE responds to our IT repair requests within the hour. That makes the difference between a successful day and having the schedule run behind. The fact they can go directly to our software manufacturer and solve the problem many times without our involvement makes all the difference.
…speedy response and professionalism when responding to any and all of our computer issues we are having on any given day or time. ACE is a phone call away and in a matter of minutes will remotely correct any and all of our problems with speed and accuracy…complete knowledge of all of our many computer programs which makes my job as the in–house IT person a job that I am able to manage.
—Arlene, Executive Secretary
ACE has assisted us with many projects as we increased the size and volume of our practice. This was quite a task since we started in a temporary site and moved 18 months later into our newly renovated suite. Working with ACE, and their team of IT support has been a great experience…consistent responsiveness, honesty, competence and reliability.
—Jeannine, Practice Manager
Just calling to give you some kudos for when you came to our aid when our tablets were down and falling apart and not working to their maximum ability. With just a phone call we were able to order new equipment and get a technician to be here in a day or two to install and set all those new tablets up for us. So just wanted to say thank you for the superior service you provide and for always being there when we need you.
—Michelle, Practice Manager
Our company has been using ACE Technology Group for quite some time and being the liaison between their office and ours I have many dealings with the company. We have 4 very large volume and busy offices with a staff of about 65 employees…just recently our servers were down over a weekend when we were seeing patients and one of our employees had to call the emergency line. Not only did ACE respond quickly to the message, but was aware of the situation and already working to resolve the issue.
—Linda, Billing Specialist
I am not a computer person so all the people at ACE and I are family familiar. They know how to help me resolve the issues that go along with managing a business. We have frequent power outages. ACE has helped me on more than a few Mondays to get everything up and running again before we open at 8 am. We also have frequent upgrades from our EHR, Internet, telephone systems. The upgrades are not always easy or quick but ACE makes sure the transitions are comfortable for us. They’re always there, always friendly, always helpful.
—Debbie, Practice Manager
For anyone who is looking for high quality computer support, ACE Technology is a great option. Their combination of advanced knowledge, determination to fix the problem, personal technicians and ability to return phone calls always makes it easy to get our technology issues fixed. These technicians also have worked as diligently as possible to fix the underlying cause assuring that the problem will not return. It has always been a really good experience working alongside ACE Technology Group.
I just really wanted to take the time and say Thank You…they had everything done so fast and efficient… and of course very nice about it!
HIPAA Security Reminder of the Week
Tailgating/Access Card UsageTailgating is one of the most common physical security breaches. It starts out innocently – an employee opens a door and holds it open for other employees, visitors without badges, or the passive acceptance of a uniformed worker. The problem with these lax situations is that they open your facility to undocumented and unauthorized entry by individuals who could intend harm to your property and occupants. Anti-tailgating strategies ensure only the people meant to be in your building are allowed access – approved users go in, unauthorized people are blocked.
- Smart cards house multiple credentials on one card.
- Security guards can visually confirm a badge matches the holder.
- Turnstiles serve as a physical barrier and are good for high-volume traffic.
- Laser sensors can detect multiple people.
- Biometrics deters employees from sharing credentials.
- Long-range readers can be used in parking lots and garages.
- PIN numbers can be added to card readers.
- Camera analytics enable remote facial recognition.
- Visitor badges ensure temporary guests are documented.
- Man traps or air locks require a double set of identification.