When your hardware, software, networks, and systems are running smoothly, your company can function at peak performance. When one or more of these fail, you need immediate assistance to diagnose and fix the problem so you can get back to business.
We provide remote diagnostics and repairs to get you up and running as quickly as possible. If your problem can’t be resolved remotely, we send a Support Engineer directly to your office for on-site diagnosis, maintenance, and/or repair.
Our most popular IT service plan, aceRemoteIT, is a completely managed IT support program for businesses with 5 to hundreds of PCs. Your business shares our centralized enterprise-grade` infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional wireless networks, LANs, PCs, and servers for you, if you so choose.
You focus on business while we procure, protect, troubleshoot, and maintain the systems and software you need to be productive. Some of the services and software options include:
- Microsoft Office
- NSPG Price Guide
- Sage Accounting
- Service first
- SuccessWare 21
- Toshiba Call Manager
Hear what our customers have to say...
I appreciate the level of professionalism you provide to us! Amazing customer service and computer support!
—Kim, Practice Manager
ACE has tons of experience. Any question that we pose to them, they are quick to respond and know what we are talking about. And if they don’t, they will research it and get back to us in such timely manner, which is exceptional. It’s so easy to create a ticket. Right away there is a response and we always know where we stand with the ticket.
—Desiree, Office Manager
Our church has been using ACE Technology since their inception, so we have a long standing relationship. We have been very pleased by their fast response whenever we call with an issue. All of their employees are very knowledgeable and are always willing to do whatever it takes to help us get back up and running as quickly as possible. I am always amazed that their patience in helping me work through whatever my problem might be. We continue to be very pleased with ACE’s dedication and we highly recommend them for your computer needs.
I’ve known and worked with ACE Technology for about 4 years. The support group provides top notch client service with minimizing costs. I brought ACE into a manufacturing facility and they noted serious issues and managed to seamlessly correct and enhance. I wholeheartedly recommend ACE Technology to any size company as you are treated as if you are their only client……instantaneous expert support.
ACE has always been responsive to specific problems that may have crept up and they have always kept us going. We have a law firm of 15 attorney’s and we run into problems every now and then but they have always been able to get us righted.
Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP provider was not helpful at all. ACE came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best helping my business grow. Thank you to everybody at ACE, every one of you. I appreciate all you do for us.
I’ve worked with ACE Technology Group for about nine years. We have found them to be competent, knowledgeable and responsive. Almost just as important they’re able to explain things in understandable terms. ACE has transitioned us through several software changes, server changes, as well as moved us to a new location. This was done with minimal disruption and was the smoothest piece of our move to a new office. We have found their staff to be friendly, professional and very patient. I highly recommend ACE Technology.
—Penny, Practice Administrator
Pottstown & Phoenixville
We have a business of about 20 employee’s which in the corporate world, anything less than 50 is considered small. My office requires an incredible amount of computer networking & maintenance in itself just keeping everything up to date. ACE responds to our IT repair requests within the hour. That makes the difference between a successful day and having the schedule run behind. The fact they can go directly to our software manufacturer and solve the problem many times without our involvement makes all the difference.
We’ve used ACE for several years to manage our desktops. They’ve always been very responsive especially when we have had critical issues…all at a reasonable price.
Scientific and Engineering Consultants
I am not a computer person so all the people at ACE and I are family familiar. They know how to help me resolve the issues that go along with managing a business. We have frequent power outages. ACE has helped me on more than a few Mondays to get everything up and running again before we open at 8 am. We also have frequent upgrades from our EHR, Internet, telephone systems. The upgrades are not always easy or quick but ACE makes sure the transitions are comfortable for us. They’re always there, always friendly, always helpful.
—Debbie, Practice Manager
Whenever I encounter a problem, I know they are an email or phone call away. They are fast efficient and courteous and much needed. I really thank them; they do a great job.
ACE has assisted us with many projects as we increased the size and volume of our practice. This was quite a task since we started in a temporary site and moved 18 months later into our newly renovated suite. Working with ACE, and their team of IT support has been a great experience…consistent responsiveness, honesty, competence and reliability.
—Jeannine, Practice Manager
Our company has been using ACE Technology Group for quite some time and being the liaison between their office and ours I have many dealings with the company. We have 4 very large volume and busy offices with a staff of about 65 employees…just recently our servers were down over a weekend when we were seeing patients and one of our employees had to call the emergency line. Not only did ACE respond quickly to the message, but was aware of the situation and already working to resolve the issue.
—Linda, Billing Specialist