Our most popular IT service plan, aceRemoteIT, is a completely managed IT support program for businesses with 5 to hundreds of PCs. Your business shares our centralized enterprise-grade infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional wireless networks, LANs, PCs, and servers for you, if you so choose.
aceRemoteIT allows you to have one point of contact for all your technology needs. We work with you and act as liaison on your behalf with your 3rd party vendors. There is no finger pointing, just point to us and we get it done.
- 24/7/365 assistance
- Unlimited remote support from our dedicated US Help Desk
- IT system that you use but we set up and maintain: firewall, laptops, network switch, PCs, printers, server, tablets, Wi-Fi, workstations, etc.
- Includes comprehensive security with aceGuardian
- Asset management
- Desktop optimization and management
- Encryption management
- HIPAA, SOX, compliance
- License management
- Software installation and monitoring
- Web & Email based ticketing system to easily track your issue
- Windows patch management
- 3rd party application support
Hear what our customers have to say…
I’ve worked with ACE Technology Group for about nine years. We have found them to be competent, knowledgeable and responsive. Almost just as important they’re able to explain things in understandable terms. ACE has transitioned us through several software changes, server changes, as well as moved us to a new location. This was done with minimal disruption and was the smoothest piece of our move to a new office. We have found their staff to be friendly, professional and very patient. I highly recommend ACE Technology.
—Penny, Practice Administrator
Pottstown & Phoenixville
ACE has assisted us with many projects as we increased the size and volume of our practice. This was quite a task since we started in a temporary site and moved 18 months later into our newly renovated suite. Working with ACE, and their team of IT support has been a great experience…consistent responsiveness, honesty, competence and reliability.
—Jeannine, Practice Manager
I think you and your team continue to do a fantastic job. Our switch to your company presented quite a challenge due to the situation in which we found our school. Your ability to quickly assess the situation, make the transition, improve our overall network design, minimize disruption and provide superior service has been amazing. Today, we have a more reliable network, a more secure network, and the confidence that our IT infrastructure and service provider are positioned well to support our school for many years to come.
—Bill, School Board President
We have been using the services of ACE technology for many many years now. It’s a great company. The people are very responsive and always willing to help to solve our problems. Thank you ACE Technology!
—Truus, Parish Secretary
For anyone who is looking for high quality computer support, ACE Technology is a great option. Their combination of advanced knowledge, determination to fix the problem, personal technicians and ability to return phone calls always makes it easy to get our technology issues fixed. These technicians also have worked as diligently as possible to fix the underlying cause assuring that the problem will not return. It has always been a really good experience working alongside ACE Technology Group.
I’ve known and worked with ACE Technology for about 4 years. The support group provides top notch client service with minimizing costs. I brought ACE into a manufacturing facility and they noted serious issues and managed to seamlessly correct and enhance. I wholeheartedly recommend ACE Technology to any size company as you are treated as if you are their only client……instantaneous expert support.
I am not a computer person so all the people at ACE and I are family familiar. They know how to help me resolve the issues that go along with managing a business. We have frequent power outages. ACE has helped me on more than a few Mondays to get everything up and running again before we open at 8 am. We also have frequent upgrades from our EHR, Internet, telephone systems. The upgrades are not always easy or quick but ACE makes sure the transitions are comfortable for us. They’re always there, always friendly, always helpful.
—Debbie, Practice Manager
ACE has tons of experience. Any question that we pose to them, they are quick to respond and know what we are talking about. And if they don’t, they will research it and get back to us in such timely manner, which is exceptional. It’s so easy to create a ticket. Right away there is a response and we always know where we stand with the ticket.
—Desiree, Office Manager
…speedy response and professionalism when responding to any and all of our computer issues we are having on any given day or time. ACE is a phone call away and in a matter of minutes will remotely correct any and all of our problems with speed and accuracy…complete knowledge of all of our many computer programs which makes my job as the in–house IT person a job that I am able to manage.
—Arlene, Executive Secretary
What I love about ACE Technology is that they’re always there for me when I have a problem, whether it’s setting up my printer, setting up new computers, there’s a problem with the emails going down. They’re my go-to for all things IT related and it makes running my business more efficient because I know if there’s a problem I can go to them. I look forward to working with them for years to come.
We have a business of about 20 employee’s which in the corporate world, anything less than 50 is considered small. My office requires an incredible amount of computer networking & maintenance in itself just keeping everything up to date. ACE responds to our IT repair requests within the hour. That makes the difference between a successful day and having the schedule run behind. The fact they can go directly to our software manufacturer and solve the problem many times without our involvement makes all the difference.
For the 10 years that I’ve been teaching, ACE Technology Group provided and continues to provide excellent IT support. They’ve worked with our Technology Coordinator to keep our School on the leading edge of technology by providing innovative technology solutions that meet our School’s changing needs. Their IT Help Desk has a knowledgeable and friendly staff. I highly recommend ACE Technology Group for your IT needs.
—Todd, Technology Teacher
I appreciate the level of professionalism you provide to us! Amazing customer service and computer support!
—Kim, Practice Manager