Our most popular IT service plan, aceRemoteIT, is a completely managed IT support program for businesses with 5 to hundreds of PCs. Your business shares our centralized enterprise-grade infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional wireless networks, LANs, PCs, and servers for you, if you so choose.
aceRemoteIT allows you to have one point of contact for all your technology needs. We work with you and act as liaison on your behalf with your 3rd party vendors. There is no finger pointing, just point to us and we get it done.
- 24/7/365 assistance
- Unlimited remote support from our dedicated US Help Desk
- IT system that you use but we set up and maintain: firewall, laptops, network switch, PCs, printers, server, tablets, Wi-Fi, workstations, etc.
- Includes comprehensive security with aceGuardian
- Asset management
- Desktop optimization and management
- Encryption management
- HIPAA, SOX, compliance
- License management
- Software installation and monitoring
- Web & Email based ticketing system to easily track your issue
- Windows patch management
- 3rd party application support
Hear what our customers have to say…
We have a business of about 20 employee’s which in the corporate world, anything less than 50 is considered small. My office requires an incredible amount of computer networking & maintenance in itself just keeping everything up to date. ACE responds to our IT repair requests within the hour. That makes the difference between a successful day and having the schedule run behind. The fact they can go directly to our software manufacturer and solve the problem many times without our involvement makes all the difference.
What I love about ACE Technology is that they’re always there for me when I have a problem, whether it’s setting up my printer, setting up new computers, there’s a problem with the emails going down. They’re my go-to for all things IT related and it makes running my business more efficient because I know if there’s a problem I can go to them. I look forward to working with them for years to come.
I appreciate the level of professionalism you provide to us! Amazing customer service and computer support!
—Kim, Practice Manager
I’ve known and worked with ACE Technology for about 4 years. The support group provides top notch client service with minimizing costs. I brought ACE into a manufacturing facility and they noted serious issues and managed to seamlessly correct and enhance. I wholeheartedly recommend ACE Technology to any size company as you are treated as if you are their only client……instantaneous expert support.
Our company has been using ACE Technology Group for quite some time and being the liaison between their office and ours I have many dealings with the company. We have 4 very large volume and busy offices with a staff of about 65 employees…just recently our servers were down over a weekend when we were seeing patients and one of our employees had to call the emergency line. Not only did ACE respond quickly to the message, but was aware of the situation and already working to resolve the issue.
—Linda, Billing Specialist
For the 10 years that I’ve been teaching, ACE Technology Group provided and continues to provide excellent IT support. They’ve worked with our Technology Coordinator to keep our School on the leading edge of technology by providing innovative technology solutions that meet our School’s changing needs. Their IT Help Desk has a knowledgeable and friendly staff. I highly recommend ACE Technology Group for your IT needs.
—Todd, Technology Teacher
ACE has assisted us with many projects as we increased the size and volume of our practice. This was quite a task since we started in a temporary site and moved 18 months later into our newly renovated suite. Working with ACE, and their team of IT support has been a great experience…consistent responsiveness, honesty, competence and reliability.
—Jeannine, Practice Manager
Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP provider was not helpful at all. ACE came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best helping my business grow. Thank you to everybody at ACE, every one of you. I appreciate all you do for us.
We are now approaching a Ten Year relationship with ACE. Their team has always been responsive, professional and attentive to our IT needs. They find creative ways to make our systems work. You know they go above and beyond when: While dialing ACE for support, you are intercepted by an outside call and disengage your call to ACE, then a short time later, ACE calls back and states, “we see you made a call to us” – That is service with a heart!!!
—Andrea, Office Manager
Professional Services Consultants
We have been using the services of ACE technology for many many years now. It’s a great company. The people are very responsive and always willing to help to solve our problems. Thank you ACE Technology!
—Truus, Parish Secretary
ACE has tons of experience. Any question that we pose to them, they are quick to respond and know what we are talking about. And if they don’t, they will research it and get back to us in such timely manner, which is exceptional. It’s so easy to create a ticket. Right away there is a response and we always know where we stand with the ticket.
—Desiree, Office Manager
I am not a computer person so all the people at ACE and I are family familiar. They know how to help me resolve the issues that go along with managing a business. We have frequent power outages. ACE has helped me on more than a few Mondays to get everything up and running again before we open at 8 am. We also have frequent upgrades from our EHR, Internet, telephone systems. The upgrades are not always easy or quick but ACE makes sure the transitions are comfortable for us. They’re always there, always friendly, always helpful.
—Debbie, Practice Manager
We’ve had a great experience with ACE over the years. They’ve been our IT guys for many years now, probably ten. In the meantime, we’ve switched all our phones service over to their VOIP system. They saved us a ton of money there and that’s been largely seamless. It’s allowed us to take our business completely virtual which we’ve done. I’m very, very pleased and would highly recommend them.
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