Founder/owner; Malvern resident by way of Charleston, WV, Greensboro, NC, and Collegeville, PA; Penn State grad; certified naval nuclear technician.
Chris served as the virtual CIO for a large medical practice with over 40 locations and over 100 practitioners. He engineered, built, and maintained their electronic medical records and enterprise infrastructure platform that spanned over 50 servers, 700 PCs, and two redundant data centers. Known for troubleshooting and problem-solving, Chris quickly identifies and resolves issues.
Co-owner, Main Line born-and-bred, Villanova grad, married to high school sweetheart (Chris Shank) and mom of 3 wonderful kids.
Known as a ‘numbers nerd’ who is meticulous with numbers, Andrea takes pride in being able to help ACE in the finance and operations departments. She keeps everything behind the scenes running smoothly. By supporting our team of techs with a strong business infrastructure, they can better focus on customer service and satisfaction.
Help Desk Manager, West Chester native, 7+ years’ of experience and 1000+ accredited hours with certifications in HIPAA Security and Privacy Known for his ability to defuse a situation and take a negative and make it a positive, Christian is best at solving VoIP phone issues.
Field services specialist, Philadelphia native, A+ certified, Member IEEE. In the industry for 45 years; gained engineering experience with the United States Navy, DecisionOne (where he worked with Chris)/Bell Atlantic BSS/Sorbus, and TestWare Inc.
Known as a jack of all trades, David is recognized for his troubleshooting, designing, and building and fixing electronic/mechanical devices. Clients are amazed by his patience and by the fact that he does “such nice clean work.”
Director/Tech/Sales/Customer Service/Project Manager; Hatfield, PA native; Montgomery Community College grad; Microsoft Certified System Engineer; husband to Angela and proud father of 2 boys and 2 furry children.
Has a strong background in the Service, Distribution / Manufacturing, Health Care, Legal, and Financial industries and 20 years’ worth of experience; worked for Advantage Computer Consulting and The LLB Group before reconnecting with high school friend Chris, referring clients from a different niche in the same industry, and eventually joining ACE.
Help Desk Technician; Pennsylvania State University grad with Bachelors in Security and Risk Analysis; certifications in National Training Standard NSTISSI-4011 for INFOSEC Professionals, HIPAA Security and Privacy.
Interned with ACE before assuming a full-time position; known for treating customers with respect, as he would like to be treated if he were calling in for help; has the ability to quickly resolve common issues and also have a patient approach to understand and repair complicated problems that appear less often.
Sr. System Architect; Radnor, PA native; Delaware County Community College Graduate; wife to Pete, mom of two boys, two dogs, three cats, and one bunny.
Has a diverse background with over 20 years of IT work experience, more than 10 of which have been in the MSP field. Amanda is known for her ability to truly understand the clients’ needs and for finding solutions to even the most difficult challenges.
Support Desk Technician; BBA from James Madison University; Associates degree as a Computer Systems Technician from YTI Career Institute; Certified Microsoft Technical Associate and Database Fundamentals.
Known for being very thorough, Stephen likes to put himself in the customer’s shoes and follow through to make sure he has met all of their I.T. needs. He is best at problem solving and finds it rewarding when a customer is able to perform their job more easily because of his help.
Sr. Support Desk Technician; St. Thomas, Virgin Islands born; A+ certified; All Saints Cathedral School grad.
With over 18 years in the I.T. industry, Reggie is passionate about making technology work efficiently and creating solutions for customers. Gaining experience before ACE at ERM, Inc. and CORE BTS, he is known for being client focused and is exceptional in customer service.
Jr. Support Desk Technician; Royersford, PA native; Cisco Intro to Cybersecurity certified; current student at the Spring-Ford Area School District and Western Montgomery Career & Technical Center.
Ethan is currently interning with ACE and he also provides I.T. support for various issues for students and teachers at his school. With 3 years of I.T. learning experience, Ethan is known as a problem solver and enjoys his courses in computer and technology education.
Mary Beth Carl
Office Administrator; Unionville, PA born and raised; BFA from West Virginia University; 7+ years of experience in Administration.
Mary Beth is very organized and is excited about being able to help ACE’s overall workflow and assist the staff to perform at its’ most efficient level. Known for keeping a positive attitude, she strives to keep customers happy and keep internal tasks on track. She is good at wearing multiple hats and enthusiastic to help out where it is needed.