Founder/owner; Malvern resident by way of Charleston, WV, Greensboro, NC, and Collegeville, PA; Penn State grad; certified naval nuclear technician.
Chris served as the virtual CIO for a large medical practice with over 40 locations and over 100 practitioners. He engineered, built, and maintained their electronic medical records and enterprise infrastructure platform that spanned over 50 servers, 700 PCs, and two redundant data centers. Known for troubleshooting and problem-solving, Chris quickly identifies and resolves issues.
Co-owner, Main Line born-and-bred, Villanova grad, married to high school sweetheart (Chris Shank) and mom of 3 wonderful kids.
Known as a ‘numbers nerd’ who is meticulous with numbers, Andrea takes pride in being able to help ACE in the finance and operations departments. She keeps everything behind the scenes running smoothly. By supporting our team of techs with strong business infrastructure, they can better focus on customer service and satisfaction.
Support Desk Manager, West Chester native, 11+ years of experience, and 1000+ accredited hours with certifications in HIPAA Security and Privacy Known for his ability to defuse a situation and take a negative and make it a positive, Christian is best at solving VoIP phone issues.
Field Services Specialist, Philadelphia native, A+ certified, Member IEEE. In the industry for 45 years; gained engineering experience with the United States Navy, DecisionOne (where he worked with Chris)/Bell Atlantic BSS/Sorbus, and TestWare Inc.
Known as a jack of all trades, David is recognized for his troubleshooting, designing, building, and fixing electronic/mechanical devices. Clients are amazed by his patience and by the fact that he does “such nice clean work.”
Chief Operating Officer (COO); Hatfield, PA native; Montgomery Community College grad; Microsoft Certified System Engineer; husband to Angela and proud father of 2 boys and 2 furry children.
Has strong background in the Service, Distribution / Manufacturing, Health Care, Legal, and Financial industries and 20 years’ worth of experience; worked for Advantage Computer Consulting and The LLB Group before reconnecting with high school friend Chris, referring clients from a different niche in the same industry, and eventually joining ACE.
Sr. System Architect; Radnor, PA native; Delaware County Community College Graduate; wife to Pete, mom of two boys, two dogs, three cats, and one bunny.
Has a diverse background with over 20 years of IT work experience, more than 10 of which have been in the MSP field. Amanda is known for her ability to truly understand the clients’ needs and for finding solutions to even the most difficult challenges.
Sr. Support Desk Technician; St. Thomas, Virgin Islands born; A+ certified; All Saints Cathedral School grad.
With over 18 years in the I.T. industry, Reggie is passionate about making technology work efficiently and creating solutions for customers. Gaining experience before ACE at ERM, Inc. and CORE BTS, he is known for being client-focused and is exceptional in customer service.
Office Administrator; Lancaster County native; 8+ years combined experience in Communications and Office Administration; proud mother of 2 adult children and a pup named Luna.
Danielle is very organized, highly adaptable, and is excited about being able to help ACE’s overall workflow and assist the staff to perform at its’ most efficient level. Known for keeping a positive attitude, she strives to keep customers happy and keep internal tasks on track. She is good at wearing multiple hats and enthusiastic to help out where it is needed.
Support Desk Technician; Springfield Township, PA born; BA Media Studies & Production from Temple University; Certified A+, Network+, Security+; Received Cyber Security Certificate from Montgomery County Community College.
Brendan has always been passionate about finding solutions and understanding how things work. He knew pursuing a job with technology would be something he would enjoy and he’s enthusiastic about learning new things. Being able to work very well in fast-paced, high-pressure situations, Brendan takes pride in his punctuality and in solving problems for customers.
Support Desk Technician; Philadelphia, PA; Associates in Electronics Engineering
Eric has always been passionate about helping people and solving problems. For over 14 years, he’s been working as a Support Desk Technician, with four of those years in a disaster recovery role. He has a knack for talking to customers and making them comfortable. Eric can explain technical issues and solutions to “non-technical” people easily. No geek speak here!