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Our Team

Chris Shank

Founder/owner; Malvern resident by way of Charleston, WV, Greensboro, NC, and Collegeville, PA; Penn State grad; certified naval nuclear technician.

Chris served as the virtual CIO for a large medical practice with over 40 locations and over 100 practitioners. He engineered, built, and maintained their electronic medical records and enterprise infrastructure platform that spanned over 50 servers, 700 PCs, and two redundant data centers. Known for troubleshooting and problem-solving, Chris quickly identifies and resolves issues.

Learn more about Chris.

Andrea Shank

Co-owner, Main Line born-and-bred, Villanova grad, married to high school sweetheart (Chris Shank) and mom of 3 wonderful kids.

Known as a ‘numbers nerd’ who is meticulous with numbers, Andrea takes pride in being able to help ACE in the finance and operations departments. She keeps everything behind the scenes running smoothly. By supporting our team of techs with strong business infrastructure, they can better focus on customer service and satisfaction.

Learn more about Andrea.

Christian Cox

Support Desk Manager, West Chester native, 11+ years of experience, and 1000+ accredited hours with certifications in HIPAA Security and Privacy Known for his ability to defuse a situation and take a negative and make it a positive, Christian is best at solving VoIP phone issues.

Learn more about Christian.

David Moser

Field Services Specialist, Philadelphia native, A+ certified, Member IEEE. In the industry for 45 years; gained engineering experience with the United States Navy, DecisionOne (where he worked with Chris)/Bell Atlantic BSS/Sorbus, and TestWare Inc.

Known as a jack of all trades, David is recognized for his troubleshooting, designing, building, and fixing electronic/mechanical devices. Clients are amazed by his patience and by the fact that he does “such nice clean work.”

Learn more about David.

Jeff Spotts

Chief Operating Officer (COO); Hatfield, PA native; Montgomery Community College grad; Microsoft Certified System Engineer; husband to Angela and proud father of 2 boys and 2 furry children.

Has strong background in the Service, Distribution / Manufacturing, Health Care, Legal, and Financial industries and 20 years’ worth of experience; worked for Advantage Computer Consulting and The LLB Group before reconnecting with high school friend Chris, referring clients from a different niche in the same industry, and eventually joining ACE.

Learn more about Jeff.

Brendan Cottone

Support Desk Technician; Springfield Township, PA born; BA Media Studies & Production from Temple University; Certified A+, Network+, Security+; Received Cyber Security Certificate from Montgomery County Community College.

Brendan has always been passionate about finding solutions and understanding how things work.  He knew pursuing a job with technology would be something he would enjoy and he’s enthusiastic about learning new things. Being able to work very well in fast-paced, high-pressure situations, Brendan takes pride in his punctuality and in solving problems for customers.

Learn more about Brendan.

Eric Gallardo

Support Desk Technician; Philadelphia, PA; Associates in Electronics Engineering

Eric has always been passionate about helping people and solving problems. For over 14 years, he’s been working as a Support Desk Technician, with four of those years in a disaster recovery role. He has a knack for talking to customers and making them comfortable. Eric can explain technical issues and solutions to “non-technical” people easily. No geek speak here!

Learn more about Eric.

Sam Souza

Support Desk Technician; Exeter, PA; CCNA certification

Sam has a passion for technology and is best known for troubleshooting. He’s been in the IT industry for over 2 years and is always willing to lend a hand and help where it’s needed.

Learn more about Sam.

Adam Hoskins

Support Desk Technician; Orlando, FL; B.S. in Computer Science

Having worked in the IT industry for 4 years, Adam has developed a passion for cloud computing and the positive impacts it can have on modern day businesses. He is known for his adaptability and upbeat attitude, always eager to provide effective, understandable solutions to clients.

Learn more about Adam.