Client Support Engineer; Pennsylvania State University grad with Bachelors in Security and Risk Analysis; certifications in National Training Standard NSTISSI-4011 for INFOSEC Professionals, HIPAA Security and Privacy
Interned with ACE before assuming a full-time position; known for treating customers with respect, as he would like to be treated if he were calling in for help; has the ability to quickly resolve common issues and also have a patient approach to understand and repair complicated problems that appear less often.
On Sundays and when not working, Pat is home spending time with family, playing video games, or just kicking back and relaxing. He also likes to go for bike rides and snowboard when the weather is just right.
- Excited about helping people—both in his personal life and at work—and views each call as an opportunity to make someone’s day a little better
- Won’t give up his collection of video game consoles from every generation dating back to Super Nintendo