When your hardware, software, networks, and systems are running smoothly, your company can function at peak performance. When one or more of these fail, you need immediate assistance to diagnose and fix the problem so you can get back to business.
We provide remote diagnostics and repairs to get you up and running as quickly as possible. If your problem can’t be resolved remotely, we send a Support Engineer directly to your office for on-site diagnosis, maintenance, and/or repair.
Our most popular IT service plan, aceRemoteIT, is a completely managed IT support program for businesses with 5 to hundreds of PCs. Your business shares our centralized enterprise-grade` infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional wireless networks, LANs, PCs, and servers for you, if you so choose.
You focus on business while we procure, protect, troubleshoot, and maintain the systems and software you need to be productive. Some of the services and software options include:
- Microsoft Office
- NSPG Price Guide
- Sage Accounting
- Service first
- SuccessWare 21
- Toshiba Call Manager
Hear what our customers have to say...
Thank you for all of your hard work on our migration project while you had other migrations this summer! We appreciate all you do! & Thank you for all the long hours you put in to get us up and running for the school year. A successful migration!
—Sandra, Education Technology Specialist
Roman Catholic School
Ace is always responsive to my requests. The techs are always friendly and pleasant. Great service!
—Ronnie, Corporate Liaison
As a consultant, I have seen a number of support orgs. I am currently the Interim Executive Director for an ACE Tech Group client and I am very impressed with the support, responsiveness and professionalism across the entire team. ACE Tech Group is definitely going onto my referral list as I continue to work with clients. If you are looking to outsource some or all of your IT/Phone support, you should definitely talk to ACE Tech Group!
—Doug, Consultant & Interim Executive Director
I just really wanted to take the time and say Thank You…they had everything done so fast and efficient… and of course very nice about it!
We have a business of about 20 employee’s which in the corporate world, anything less than 50 is considered small. My office requires an incredible amount of computer networking & maintenance in itself just keeping everything up to date. ACE responds to our IT repair requests within the hour. That makes the difference between a successful day and having the schedule run behind. The fact they can go directly to our software manufacturer and solve the problem many times without our involvement makes all the difference.
I’ve known and worked with ACE Technology for about 4 years. The support group provides top notch client service with minimizing costs. I brought ACE into a manufacturing facility and they noted serious issues and managed to seamlessly correct and enhance. I wholeheartedly recommend ACE Technology to any size company as you are treated as if you are their only client……instantaneous expert support.
Whenever I encounter a problem, I know they are an email or phone call away. They are fast efficient and courteous and much needed. I really thank them; they do a great job.
When our computers aren’t working, it prevents us from efficiently doing our job. Every time I contact ACE, they get back to me very quickly, work to solve the issues to allow me to do my job. Patrick fixed my calendar outlook on my phone in less than a minute & showed me how to do it or change settings
I was extremely impressed by the level of customer service and the efficiency with which my issue was resolved. ACE Technology Group was able to get my issue resolved, and I was quickly able to move on with my work day instead of being held up on the phone or computer for hours. I appreciated the friendly Technician, and will be happy to call ACE with any of my issues in the future. Thank you ACE!!
Hotel / Hospitality
Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP provider was not helpful at all. ACE came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best helping my business grow. Thank you to everybody at ACE, every one of you. I appreciate all you do for us.
ACE has assisted us with many projects as we increased the size and volume of our practice. This was quite a task since we started in a temporary site and moved 18 months later into our newly renovated suite. Working with ACE, and their team of IT support has been a great experience…consistent responsiveness, honesty, competence and reliability.
—Jeannine, Practice Manager
Amanda went above and beyond to get my system set up on my docking station as soon as moving to work at home due to COVID 19. Thank you!
—Sandra, Senior CTM and Monitoring Manager
ACE has tons of experience. Any question that we pose to them, they are quick to respond and know what we are talking about. And if they don’t, they will research it and get back to us in such timely manner, which is exceptional. It’s so easy to create a ticket. Right away there is a response and we always know where we stand with the ticket.
—Desiree, Office Manager