When your hardware, software, networks, and systems are running smoothly, your company can function at peak performance. When one or more of these fail, you need immediate assistance to diagnose and fix the problem so you can get back to business.
We provide remote diagnostics and repairs to get you up and running as quickly as possible. If your problem can’t be resolved remotely, we send a Support Engineer directly to your office for on-site diagnosis, maintenance, and/or repair.
Our most popular IT service plan, aceRemoteIT, is a completely managed IT support program for businesses with 5 to hundreds of PCs. Your business shares our centralized enterprise-grade` infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional wireless networks, LANs, PCs, and servers for you, if you so choose.
You focus on business while we procure, protect, troubleshoot, and maintain the systems and software you need to be productive. Some of the services and software options include:
- Microsoft Office
- NSPG Price Guide
- Sage Accounting
- Service first
- SuccessWare 21
- Toshiba Call Manager
Hear what our customers have to say...
When our computers aren’t working, it prevents us from efficiently doing our job. Every time I contact ACE, they get back to me very quickly, work to solve the issues to allow me to do my job. Patrick fixed my calendar outlook on my phone in less than a minute & showed me how to do it or change settings
For the 10 years that I’ve been teaching, ACE Technology Group provided and continues to provide excellent IT support. They’ve worked with our Technology Coordinator to keep our School on the leading edge of technology by providing innovative technology solutions that meet our School’s changing needs. Their IT Help Desk has a knowledgeable and friendly staff. I highly recommend ACE Technology Group for your IT needs.
—Todd, Technology Teacher
Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP provider was not helpful at all. ACE came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best helping my business grow. Thank you to everybody at ACE, every one of you. I appreciate all you do for us.
Thank you for all of your hard work on our migration project while you had other migrations this summer! We appreciate all you do! & Thank you for all the long hours you put in to get us up and running for the school year. A successful migration!
—Sandra, Education Technology Specialist
Roman Catholic School
Super helpful and almost no effort required on my end. Job was worked on while I was in a meeting and upon my return it was completed and ready to use. Would absolutely recommend.
I was extremely impressed by the level of customer service and the efficiency with which my issue was resolved. ACE Technology Group was able to get my issue resolved, and I was quickly able to move on with my work day instead of being held up on the phone or computer for hours. I appreciated the friendly Technician, and will be happy to call ACE with any of my issues in the future. Thank you ACE!!
Hotel / Hospitality
Just calling to give you some kudos for when you came to our aid when our tablets were down and falling apart and not working to their maximum ability. With just a phone call we were able to order new equipment and get a technician to be here in a day or two to install and set all those new tablets up for us. So just wanted to say thank you for the superior service you provide and for always being there when we need you.
—Michelle, Practice Manager
I’m so glad we have ACE for our IT support. I can’t imagine the nightmare we would have if we were still with our other IT support group.
—Patty, Executive Assistant
My company has been working with ACE Technology for four years. We have always had great response time whenever there were technology issues. Their support is outstanding and all of their technicians are a pleasure to work with – even with someone as myself, who I consider to be “technically challenged”. The techs are very patient and extremely helpful. I would highly recommend ACE Technology Group.
—Melissa, Logistics & Customer Service
During this pandemic I have needed Ace Technology quite a bit. Every phone call I made was returned within a hour. My questions and problems resolved right away. I was able to understand the techs instructions clearly. I’m new at the computer and the tech was extremely patient with me each time I needed assistance.
—Kathy, Administrative Assistant
I couldn’t be more pleased with ACE and their amazingly responsive and professional team. Our business came to a grinding halt with bizarre connectivity issues from a previous and unrelated tech installation. They graciously and quickly got our internet, phones and retail and e-commerce platforms back up and running. Very happy with their services and their great people.
Restaurant & Cafe
The COVID-19 pandemic interrupted our lives, through this, ACE Technology Group’s support of our technology was consistent and without interruption.
We are now approaching a Ten Year relationship with ACE. Their team has always been responsive, professional and attentive to our IT needs. They find creative ways to make our systems work. You know they go above and beyond when: While dialing ACE for support, you are intercepted by an outside call and disengage your call to ACE, then a short time later, ACE calls back and states, “we see you made a call to us” – That is service with a heart!!!
—Andrea, Office Manager
Professional Services Consultants