Our most popular IT service plan, aceRemoteIT, is a completely managed IT support program for businesses with 5 to hundreds of PCs. Your business shares our centralized enterprise-grade infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional wireless networks, LANs, PCs, and servers for you, if you so choose.
aceRemoteIT allows you to have one point of contact for all your technology needs. We work with you and act as liaison on your behalf with your 3rd party vendors. There is no finger pointing, just point to us and we get it done.
- 24/7/365 assistance
- Unlimited remote support from our dedicated US Help Desk
- IT system that you use but we set up and maintain: firewall, laptops, network switch, PCs, printers, server, tablets, Wi-Fi, workstations, etc.
- Includes comprehensive security with aceGuardian
- Asset management
- Desktop optimization and management
- Encryption management
- HIPAA, SOX, compliance
- License management
- Software installation and monitoring
- Web & Email based ticketing system to easily track your issue
- Windows patch management
- 3rd party application support
Hear what our customers have to say…
We have a business of about 20 employee’s which in the corporate world, anything less than 50 is considered small. My office requires an incredible amount of computer networking & maintenance in itself just keeping everything up to date. ACE responds to our IT repair requests within the hour. That makes the difference between a successful day and having the schedule run behind. The fact they can go directly to our software manufacturer and solve the problem many times without our involvement makes all the difference.
ACE has tons of experience. Any question that we pose to them, they are quick to respond and know what we are talking about. And if they don’t, they will research it and get back to us in such timely manner, which is exceptional. It’s so easy to create a ticket. Right away there is a response and we always know where we stand with the ticket.
—Desiree, Office Manager
Ace is always responsive to my requests. The techs are always friendly and pleasant. Great service!
—Ronnie, Corporate Liaison
We’ve used ACE for several years to manage our desktops. They’ve always been very responsive especially when we have had critical issues…all at a reasonable price.
Scientific and Engineering Consultants
Excellent service. Extremely quick and very personable. A perfect customer service experience.
…speedy response and professionalism when responding to any and all of our computer issues we are having on any given day or time. ACE is a phone call away and in a matter of minutes will remotely correct any and all of our problems with speed and accuracy…complete knowledge of all of our many computer programs which makes my job as the in–house IT person a job that I am able to manage.
—Arlene, Executive Secretary
I have been working with Ace Technology for over 10 years. They provide tremendous service on a very timely basis whenever problems crop up. I have bought all my hardware from them and never had any issues running my business. They are always prompt and reliable whenever I have issues. I would recommend them to any business for IT Services. Thank you ACE for always being there and making me comfortable with my computer needs.
As a consultant, I have seen a number of support orgs. I am currently the Interim Executive Director for an ACE Tech Group client and I am very impressed with the support, responsiveness and professionalism across the entire team. ACE Tech Group is definitely going onto my referral list as I continue to work with clients. If you are looking to outsource some or all of your IT/Phone support, you should definitely talk to ACE Tech Group!
—Doug, Consultant & Interim Executive Director
What I love about ACE Technology is that they’re always there for me when I have a problem, whether it’s setting up my printer, setting up new computers, there’s a problem with the emails going down. They’re my go-to for all things IT related and it makes running my business more efficient because I know if there’s a problem I can go to them. I look forward to working with them for years to come.
ACE Tech group are extremely helpful, friendly, patient and very prompt with answering support questions.
—Margie, Administrative Assistant
Another joyous experience dealing with our buddies over at ACE technology group. Great IT support from their team. Wishing them all the best.
Our church has been using ACE Technology since their inception, so we have a long standing relationship. We have been very pleased by their fast response whenever we call with an issue. All of their employees are very knowledgeable and are always willing to do whatever it takes to help us get back up and running as quickly as possible. I am always amazed that their patience in helping me work through whatever my problem might be. We continue to be very pleased with ACE’s dedication and we highly recommend them for your computer needs.
Quick to respond. Excellent follow-through and checking back in to see if things were resolved.
—Barbara, Speech Pathologist